Returns

Overview

This policy applies to purchases made directly through channelstreetbooks.com. If you purchased a Channel Street Books title through a third-party retailer (such as Amazon, Barnes & Noble, or Bookshop.org), please contact that retailer directly — their own return and refund policies apply.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at orders@channelstreetbooks.com.

Orders not yet shipped. If your order has not yet shipped, we will cancel it and issue a full refund to your original payment method. Refunds typically appear within 5–10 business days depending on your financial institution.

Orders already shipped. Once an order has been transferred to a carrier, it cannot be cancelled. You may request a return once the item arrives (see below).

Returns — Physical Products

We accept returns of physical products (hardcover, paperback) under the following conditions:

Damaged or defective items. If your book arrives damaged or with a manufacturing defect, contact us within 14 days of delivery at orders@channelstreetbooks.com. Please include your order number and a photo of the damage. We will ship a replacement at no cost or issue a full refund, at your preference.

Incorrect items. If you receive the wrong item, contact us within 14 days of delivery. We will arrange for the correct item to be shipped and provide a prepaid return label for the incorrect item.

Change of mind. We do not accept returns for change of mind on physical products. All sales of undamaged physical products are final.

Returns — Digital Products

All sales of digital products — including ebooks and audiobooks purchased directly through our Website — are final. Due to the nature of digital content, we are unable to accept returns or issue refunds once a digital product has been delivered or made available for download.

If you experience a technical issue accessing a digital product you purchased, please contact us at orders@channelstreetbooks.com and we will work to resolve the issue promptly.

Refund Processing

We will acknowledge and process all refund and cancellation requests within 2 business days of receipt. Approved refunds will be credited to your original payment method. Please allow 5–10 business days after processing for the refund to appear on your statement. We do not issue refunds by check, cash, or store credit.

Shipping costs are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

International Orders

For international orders that arrive damaged or defective, you do not need to return the damaged copy. Contact us at orders@channelstreetbooks.com with your order number and a photo of the damage, and we will ship a replacement at no cost or issue a full refund including the original shipping cost, at your preference.

We are not responsible for refunding customs duties, import taxes, or brokerage fees charged by your country on the original shipment.

Contact Us

For all cancellation and refund requests, please contact:

Channel Street Books
orders@channelstreetbooks.com

Please include your order number in all correspondence.